Privacy policy

Last updated: June 3, 2026

Welcome to Valora Surge. We operate this store and website, including all related information, content, features, tools, products, and services, to provide you with a highly curated shopping experience (the "Services").

Valora Surge is powered by Shopify, enabling us to safely deliver our premium collections to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this policy strictly controls the collection, processing, and disclosure of your personal information.

PERSONAL INFORMATION WE COLLECT

When we use the term "personal information," we refer to data that identifies or can reasonably be linked to you. We collect and process the following categories depending on how you interact with our digital lookbook and store:

  • Contact Details: Your name, billing address, shipping address, phone number, and email address.

  • Financial Information: Payment card details, transaction summaries, forms of payment, and payment confirmations processed securely through our gateways.

  • Account Preferences: Your username, password, security questions, settings, and sizing profiles.

  • Transaction History: The pieces you view, place in your cart, add to your wishlist, purchase, or exchange.

  • Communications: Any information shared directly with us via customer support channels or inquiries.

  • Device & Usage Metrics: Your IP address, network connection details, browser version, unique identifiers, and behavior patterns as you navigate the site.

SOURCES OF DATA COLLECTION

To continuously elevate your boutique experience, we gather data via three primary pathways:

  • Directly From You: When you consciously set up an elite member profile, process a checkout, or message our style studio.

  • Automated Technologies: Through cookies and background tracking scripts native to your web browser that analyze how you move through our collections.

  • Partners & Service Providers: Through secure technology vendors, logistics carriers, and data processors working on our behalf.

HOW WE UTILIZE YOUR INFORMATION

Every data point collected is used strictly to refine and secure the luxury environment of Valora Surge:

  • Fulfillment of Services: To manage your purchases, process returns, handle shipping, and remember your individual layout preferences.

  • Bespoke Marketing: To curate targeted lookbooks, send promotional communications, and show tailored style advertisements based on your design tastes.

  • Security & Fraud Prevention: To verify user account credentials, secure payment interactions, and actively monitor against malicious or unsafe activities.

  • Client Care: To build long-standing relationships through responsive, personal styling support.

  • Legal Compliance: To adapt to international regulations, civil discoveries, or government protection updates when required by law.

SECURE DATA DISCLOSURE

We never sell your information. We only share data with essential third parties under strict confidentiality guidelines:

  • Shopify & Core Infrastructure: Our foundational e-commerce host that securely manages backend frameworks, processing, and cloud structures.

  • Logistics & Delivery Partners: Trusted global shipping networks that physically bring your garments to your doorstep.

  • Marketing Integrations: Curated analytics services that optimize advertising delivery across the modern web.

  • Corporate Actions: In the event of legal proceedings, operational audits, mergers, or corporate restructuring.

THIRD-PARTY PLATFORMS

Our boutique layout may feature links to external digital networks, including our interactive live social feeds. We hold no liability for the independent safety parameters or reliable operation of outside platforms. Your public presence on connected social media structures is bound under their respective global terms.

CLIENT RIGHTS & CHOICE MATRIX

Depending on your localized jurisdiction (such as Canada, the UK, or the EEA), you hold fundamental rights over your digital footprint:

Your Right What It Means
Right to Access & Know Request an editorial copy of all information stored regarding your profile.
Right to Erasure Mandate the complete deletion of your records from our systems.
Right to Rectification Instantly correct outdated or inaccurate profile listings.
Right to Opt-Out Signal browsers to deny targeted advertising trackers (such as Global Privacy Control).

To exercise any of these privileges, manage email preferences, or object to specific processing methods, contact our compliance team using the details below.

DATA RETENTION & SECURITY

While no digital archive can guarantee absolute protection against external threats, Valora Surge utilizes enterprise-grade encryption to protect your identity. Your details are preserved only for the duration required to sustain your client profile, comply with tax frameworks, or settle procedural disputes.

CHILDREN'S REGULATION

Our boutique experience is intended for adult consumers reaching the official age of majority. We do not purposefully gather or retain details regarding minors under 16 years of age.

CONTACT OUR COMPLIANCE OFFICE

For all personal privacy requests, data corrections, or styling profile inquiries, please communicate directly with our corporate support hub:

Email: valorasurge@gmail.com