Terms of service

TERMS OF SERVICE

Effective Date: June 4, 2026

OVERVIEW

Welcome to Valora Surge. Throughout this digital portal, the terms "we", "us" and "our" refer explicitly to the Valora Surge brand. We operate this store and website, including all related information, content, features, tools, products, and services, to deliver a highly curated shopping experience (the "Services") to you, the customer. Valora Surge is powered by the e-commerce infrastructure of Shopify, which enables us to provide these secure Services directly to you.

The terms and conditions outlined below, alongside any specialized policies referenced herein, constitute your "Terms of Service." They govern your legal rights and responsibilities when navigating or interacting with our brand.

Please read these Terms carefully. By accessing, browsing, or placing an order within our store, you acknowledge that you have read, understood, and agreed to be legally bound by these Terms of Service and our Privacy Policy. If you do not consent to these parameters, you must cease using our Services immediately.

1. ACCESS, ACCOUNTS, & VISITOR ELIGIBILITY

Age of Majority: By entering this site, you affirm that you have attained the legal age of majority in your specific province or territory of residence, or that you possess proper parental authorization to allow minor dependents under your care to browse the store.
Information Accuracy: To engage with our boutique features, create a personal dashboard, or submit a transaction, you will be required to provide accurate, complete, and current contact, billing, and shipping details. You warrant that you hold all legal rights to provide this data.
Credential Security: If you utilize custom profile fields or register an elite account panel, you remain solely responsible for safeguarding your personal login credentials. Account transfers, assignments, or commercial licensing to outside parties are strictly prohibited.

2. LUXURY COLLECTION CHARACTERISTICS

Visual Rendering: We make every professional effort to showcase the exact cuts, textures, and details of our western wear collections through our lookbooks. However, due to variable device display profiles, screen resolutions, and lighting configurations, we cannot guarantee that the physical color or precise texture will identically match what displays on your personal screen.
Expectations & Quality: We do not warrant that the final physical quality of any procured product will precisely match individual subjective expectations.
Discontinuation & Modification: We reserve the right, at our absolute discretion and without prior notice, to update product descriptions, alter price structures, or completely discontinue any item in our capsule line. We may limit product sale quantities to any individual consumer or geographic region on a case-by-case basis.

3. COMPREHENSIVE ORDERING RULES

Offer to Purchase: Submitting an order through our checkout represents an offer to purchase. A binding contract is only formed once Valora Surge explicitly confirms processing and acceptance via email notification.
Pre-Payment Requirement: All payment tokens must be securely verified and cleared by our gateways before your shipment can be authorized.
Cancellations: Because our order routing system triggers immediately, we are often unable to modify or cancel orders once submitted. Please verify sizing choices carefully (XS, S, M, L) prior to purchase.
Rejections & Adjustments: If we alter or cancel an order, we will attempt notification using the email, phone, or billing details provided at checkout.
Personal Use Only: All items purchased from this storefront are intended strictly for individual consumer use and may not be exported or resold for commercial distribution.

4. TRANSPARENT PRICING & BILLING INTEGRITY

Base Pricing: Prices shown on our collections do not include localized sales taxes, duties, international customs fees, or shipping surcharges unless expressly declared. The price charged will be the locked amount reflecting at the moment your order is finalized.
Gateway Authorization: By processing a payment, you warrant that:
1. The financial credit card data provided is true, valid, and legally yours.
2. You are fully authorized to initiate the transaction charges.
3. Your banking network will honor the incurred costs.
Profile Maintenance: You agree to promptly update your billing details, card expiration dates, and account emails within your customer panel to prevent processing delays.

5. SHIPPING, LOGISTICS, & TRANSFER OF RISK

All stated delivery timelines are variable estimates only and cannot be guaranteed. Valora Surge holds no liability for shipping disruptions, logistical delays, customs clearances, or unexpected severe events beyond our immediate control. Once your package is legally transferred from our studio to the designated shipping carrier, title of ownership and all risk of physical damage or package loss pass directly to you.

6. PROPRIETARY INTELLECTUAL PROPERTY

Ownership Matrix: Our digital services, including all trademarks, luxury logos, product text descriptions, specific design layouts, lookbook imagery, custom graphics, videos, and layout arrangements, are the sole property of Valora Surge, its affiliates, or licensed providers. They are fully protected under domestic and international copyright, patent, and intellectual property laws.
Prohibited Extraction: You are granted a limited, personal, non-commercial license to view this site. You are strictly forbidden from reproducing, copying, downloading, distributing, altering, or extracting any brand material without express written consent from Valora Surge.

7. EXPERIMENTAL OPTIONAL TOOLS

We may occasionally provide access to advanced third-party design tools, digital sizing software, or interactive extensions over which we possess no monitoring capabilities or input. You acknowledge that access to these applications is provided entirely "as is" and "as available" without warranties of any variety. Your utilization of these optional external integrations is executed completely at your own risk.

8. THIRD-PARTY LINK PROTECTION

Our platform may display hyperlinks leading to exterior online destinations, such as localized app integrations or community platforms. We do not evaluate or assume any liability for the reliability, content parameters, or business operations running on independent outside domains. Transactions executed on linked platforms are subject exclusively to their own policies.

9. RELATIONSHIP FRAMEWORK WITH SHOPIFY

Valora Surge is a sovereign merchant hosted on the Shopify e-commerce platform. Shopify provides the underlying secure server architecture enabling us to conduct transactions. However, all contracts of sale are executed directly between you and Valora Surge. By using this storefront, you explicitly acknowledge that Shopify is not liable for any logistical damages, physical product issues, or legal claims arising from your transactions with us. You hereby release Shopify from any associated liabilities.

10. SYSTEM LAWS & PRIVACY LINKAGE

All personal data processed over the course of your shopping experience is handled strictly under the guidelines of our Privacy Policy. Because our backend configuration runs natively on Shopify, certain diagnostic data points are processed under Shopify's corporate consumer privacy parameters.

11. CUSTOMER FEEDBACK & SUGGESTIONS

If you choose to submit specific ideas, creative lookbook feedback, design reviews, or product suggestions (collectively, "Feedback"), you grant Valora Surge an absolute, perpetual, royalty-free, worldwide license to display, modify, adapt, or deploy that material in any format for commercial use. We are under no obligation to pay compensation for suggestions, maintain submissions in confidence, or reply to customer feedback.

12. COMPILATION ERRORS & OMISSIONS

On rare occasions, our digital catalog may contain typographical bugs, product text inaccuracies, or spacing omissions relating directly to pricing, active promotions, shipping estimates, or real-time warehouse availability. We reserve the right to correct any such mistakes and cancel affected orders without penalty at any time, including after an initial checkout has been initiated.

13. PROHIBITED PLATFORM USES

You are strictly prohibited from utilizing this boutique platform or its network infrastructure to execute the following actions:

Engaging in any unlawful, harassing, or defamatory activity against users or team members.
Infringing upon our intellectual property parameters or the creative rights of third parties.
Uploading malicious code, server viruses, or tracking scripts that impact platform integrity.
Utilizing automated web scrapers, data harvesting bots, or agentic AI systems to index, extract, or interact with our site without written clearance.
Circumventing, bypassing, or disabling any security firewalls or access controls.

We reserve the right to immediately suspend, block, or delete your consumer account panel if you violate any clause within these Terms.

14. AUTONOMOUS AGENT ACTIONS

Identification Rules: If any software service or semi-autonomous application ("Agent") interacts with our Services on your behalf without active human oversight, it must explicitly announce itself within its HTTP/HTTPS request headers using the string format: "Agent/[insert agent name]".
Obfuscation Prohibitions: No Agent may mask its computerized nature, mimic human click patterns, or systematically bypass CAPTCHA frameworks. It must respond truthfully to automated computer-detection prompts. We reserve the absolute right to employ firewalls to block any automated tool from accessing our systems.

15. INDEMNIFICATION RULES

You agree to fully defend, hold harmless, and indemnify Valora Surge, Shopify, our partners, officers, employees, and logistics providers against any legal claims, liabilities, damages, or legal fees brought by an outside third party due to or arising out of your breach of these Terms of Service or your violation of any global consumer regulations.

16. EXTENT OF LIABILITY LIMITATIONS

To the absolute maximum extent permitted under applicable law, in no scenario shall Valora Surge, our directors, logistics partners, employees, or tech providers be held liable for any direct, indirect, punitive, special, or consequential damages—including lost savings, data loss, replacement expenses, or revenue shortfalls—arising from your use of our services or products purchased from our store.

17. GOVERNING JURISDICTION

These Terms of Service and any transactional contracts whereby we deliver apparel services to you shall be governed by, and construed strictly in accordance with, the laws and corporate courts of the jurisdiction where the headquarters of Valora Surge are established. You consent to the venue and personal jurisdiction of such courts.