Shipping policy

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SHIPPING & DELIVERY POLICY

Processing & Timeline

  • Order Processing: All orders are processed within 2–3 business days.

  • Standard Delivery: Domestic orders typically arrive within 7–15 business days. International delivery timelines may vary depending on customs processing.

  • Shipping Rates: Delivery costs are calculated dynamically at checkout.

  • Please note: Expedited and overnight shipping options are currently unavailable.

Delivery & Package Drop-Off

  • Authority to Leave: Most shipments will have authority to leave, meaning a signature is not required upon delivery.

  • Safe Drop: If you are not home at the time of delivery, the carrier will leave the package in a secure location.

  • Proof of Delivery: If you cannot locate your package, please check your live tracking link online. Carriers will typically upload a proof-of-delivery photograph showing exactly where the parcel was left.

ORDER TRACKING

  • Tracking Notification: Once your order is packed and departs our fulfillment center, a unique tracking code will be sent directly to your email.

  • Activation Window: Please allow up to 48 hours (Monday through Friday) for your tracking link to activate and show updates.

  • Filter Check: If you do not see your tracking confirmation within this window, please check your Junk/Spam email folder, as automated notifications can occasionally be filtered.

INTERNATIONAL CUSTOMS, DUTIES & TAXES

Important Notice for International Clientele: Customers are solely responsible for any import taxes, customs clearances, or local duties levied by their destination country.

  • Fee Prediction: Valora Surge does not collect, handle, or profit from tax charges or import fees, and we cannot predict what these regional duties will amount to.

  • Refused Shipments: In the event that an international package is unclaimed or the receiver refuses to pay the required duties and taxes, the shipping carrier will destroy the parcel in the destination country.

  • No Reimbursement: We offer absolutely no refunds or reimbursements for parcels that are destroyed due to being unclaimed or refused at customs.

RETURNS & FAULTY TRANSITS

Return to Sender

Any orders returned to our facility as "undeliverable" due to missing, incomplete, or invalid address details will be automatically processed for a store credit note equal to the value of the purchased items (excluding original shipping fees). This allows you to easily place a corrected new order. To find out exactly why your package was sent back, please contact the carrier directly using your tracking number.

Delays & Lost Packages

  • Carrier Liability: Valora Surge is not responsible for transit delays, customs holdups, or packages that are lost or stolen in transit.

  • Post-Delivery Waiver: We do not accept liability or offer replacements for any order once the carrier's tracking network officially confirms the package as "Delivered."

Need Assistance?

Our dedicated customer care team is here to help guide you. For any further shipping, delivery, or tracking inquiries, please reach out to us at: valorasurge@gmail.com